Lanette Hansen's Blog

Customer Service is Key

If you've never used for just about anything your heart desires - you're missing out. I've used it for almost every invitation for anything I've ever hosted. So it was no different when I began to plan my son Everett's 4th birthday. He asked for Minions, so Minions he will have! I worked with an outstanding artist from Australia and she designed thee of the most perfect invites I've ever seen. She sent me the JPEG, so all I needed to do was get these gorgeous invites printed.

I decided to the printing with a company called Zazzle. It was a week after placing my order that I realized those should probably be on their way. I clicked on 'check order status' and 'ORDER CANCELED' came up. So I sent an email asking for an explanation. Four 'form' emails later and no real customer service person with a name, I ran out of my kitchen screaming. This was ridiculous. Now it turns out that they don't have the license to print anything Minion - which is a fine explanation -THAT NEEDED TO BE RELAYED TO ME IN A PHONE CALL THE SAME DAY OF THE ORDER. I tell you this story for two reasons. One: as a busy person, don't waste your time on this horrible company. Two: to remind all of us that customer service is SO important. And not just customer service, but in everyday life. Go above and beyond to make the person you're dealing with feel appreciated and recognize them as important. It seriously won't take any of your time and hardly any effort, but the outcome will be fantastic for everyone involved. I'm hoping the printing department at Office Depot will be able to help me out - or I may have to eat a cheesecake tonight. Grrrrrr.

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Oh - the Holidays

Holidays with kids is a much different experience than when childless. Now of course, your entire life is when you've got a kid. I think one of the first things you think of when you're told you're going to be a mom is the holidays. You romanticize about the costumes for Halloween and how much fun it will be to go tricl-or-treating. You dream about your Christmas decorations and fantasize about sipping on a cup of coffee while your sweet bambinos open their presents from Santa. I love that those dreams exist because they are truly what the holidays are about ... the spirit. But when reality sets in, I just don't want you to be disappointed. I am here to serve as a public service announcement for those darn holidays.

Let's start with Halloween: my favorite holiday. What adult in their right mind thought of this holiday? If your kids are young, you want them so bad to go trick-or-treating so the evening turns into a small wresting match as you try to get them into their costume that they absolutely do not want to wear. No one eats dinner. You head from stranger's house to stranger's house collecting candy … PURE SUGAR … in a bag. Then try to tell them they can't eat all of it at once? Oh my, this holiday is officially the worst. At least it only lasts one day.

Christmas can go on for days! The food, the parties, the non-bath, no bedtime family get-togethers that have you eyeing up the bulk-sized bottle of red wine left on the table sitting next to your cold dinner. (One kid had a meltdown and the other hit their cousin, so you were tending to those wonderful issues.) The good news is that the cheesecake is served cold so you won't be quite so annoyed when an hour goes by that you don't get to eating that.

Now I've been told I'm a bit sarcastic and after rereading this blog, I believe that to be true. In all honesty, I had a blast for Halloween watching my three year-old run around in his Minion costume with his neighbor friends smiling from ear to ear. My one year old decided to strip down to his diaper and socks and sit on the toy box that sits in the big 'ol front window. He loved watching the kids while chowing on his turkey and cheese for dinner, squealing when all the fun costumes came to the door. The holidays are still fun … just a different kind of fun you thought you'd be having. Enjoy them now because I'm told we'll miss them so much in just a few years.

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