Customer Service is Key

If youāve never used Etsy.com for just about anything your heart desires āĀ youāre missing out.Ā Iāve used itĀ for almost every invitation for anything Iāve ever hosted.Ā So it was no different when I began to plan my sonĀ Everettās 4th birthday.Ā He asked for Minions,Ā so Minions he will have!Ā I worked with an outstanding artist from Australia and she designed thee of the most perfect invites Iāve ever seen.Ā She sent me the JPEG,Ā so all I needed to do was get these gorgeous invites printed.Ā
I decided to the printing with a company called Zazzle.Ā It was a week after placing my order that I realized those should probably be on their way.Ā I clicked on ācheck order statusā and āORDER CANCELEDā came up.Ā So I sent an email asking for an explanation.Ā Four āformā emails later and no real customer service person with a name,Ā I ran out of my kitchen screaming.Ā This was ridiculous.Ā NowĀ it turns out that they donāt have the license to print anything Minion āĀ which is a fine explanation -THAT NEEDED TO BE RELAYED TO ME IN A PHONE CALL THE SAME DAY OF THE ORDER.Ā I tell you this story for two reasons.Ā One:Ā as a busy person, donāt waste your time on this horrible company.Ā Two:Ā to remind all of us that customer service is SO important.Ā And not just customer service,Ā but in everyday life.Ā Go above and beyond to make the person youāre dealing with feel appreciated and recognize them as important. Ā It seriously wonāt take any of your time and hardly any effort, but the outcome will be fantastic for everyone involved.Ā Iām hoping the printing department at Office Depot will be able to help me out āĀ or I may have to eat a cheesecake tonight.Ā Grrrrrr.
Oh ā the Holidays

Holidays with kids is a much different experience than when childless.Ā Now of course,Ā your entire life is when youāve got a kid.Ā I think one of the first things you think of when youāre told youāre going to be a mom is the holidays.Ā You romanticize about the costumes for Halloween and how much fun it will be to go tricl-or-treating.Ā You dream about your Christmas decorations and fantasize about sipping on a cup of coffee while your sweet bambinos open their presents from Santa.Ā I love that those dreams exist because they are truly what the holidays are about ā¦Ā the spirit.Ā But when reality sets in,Ā I just donāt want you to be disappointed.Ā I am here to serve as a public service announcement for those darn holidays.Ā
Letās start with Halloween:Ā my favorite holiday.Ā What adult in their right mind thought of this holiday?Ā If your kids are young, you want them so bad to go trick-or-treating so the evening turns into a small wresting match as you try to get them into their costume that they absolutely do not want to wear.Ā No one eats dinner.Ā You head from strangerās house to strangerās house collecting candy ⦠PURE SUGAR ⦠in a bag. Ā Then try to tell them they canāt eat all of it at once?Ā Oh my,Ā this holiday is officially the worst.Ā At least it only lasts one day.Ā
Christmas can go on for days!Ā The food, the parties, the non-bath, no bedtime family get-togethers that have you eyeing up theĀ bulk-sized bottle of red wine left on the table sitting next to your cold dinner.Ā (One kid had a meltdown and the other hit their cousin, so you were tending to those wonderful issues.)Ā The good news is that the cheesecake is served cold so you wonāt be quite so annoyed when an hour goes by that you donāt get to eating that.Ā
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Now Iāve been told Iām a bit sarcastic and after rereading this blog, I believe that to be true.Ā In all honesty, I had a blast for Halloween watching my three year-old run around in his Minion costume with his neighbor friends smiling from ear to ear.Ā My one yearĀ old decided to strip down to his diaper and socks and sit on the toy box that sits in the big āol front window.Ā He loved watching the kids while chowing on his turkey and cheese for dinner, squealing when all the fun costumes came to the door.Ā The holidays are still fun ⦠just a different kind of fun you thought youād be having. Ā Enjoy them now because Iām told weāll miss them so much in just a few years.Ā
The Locking Time
In my neighborhood, every October, the leaves go from green to mostly gold, and the slightest breeze sets them fluttering to the ground, whirling and sparkling like fat yellow snowflakes. But now, the trees are mostly bare. There are drifts of leaves raked to the curb waiting for pickup, and less orderly piles in the street.
All over southern Wisconsin, a few trees will retain their leaves for a while, but not for long. Gray and brown will soon follow gold and red. Within a couple of weeks will come a time for which Midwesterners have no name, but which is known in some parts of New England as the ālocking time.ā It refers to the period "between" seasons, once colorful autumn is over but before the first snow falls.
The locking time has a particular feel, and the sight of bare trees and drifted leaves is only a part of it. The sun is still capable of warming an afternoon, not merely lighting it (which is about all it will be able to manage in a month or so). And yet, if you step outside after sunset, which is coming before 5:00 now, the chill will send you back inside for the jacket you havenāt needed much since March. And if you park your car outside overnight, youāll probably have to scrape the windows in the morning.
As much as I love autumn, I am also a charter member of the winter-is-better-than-summer club. (Motto: āYou can keep putting clothes on, but you can only take so much off.ā) As a result, I am never sorry to see the locking time arrive, and I welcome the portents of winter that come with it.Ā
Easy and Delicious Meal Recipes

It may be sunny and 70 degrees today ⦠but technically, itās fall.Ā Which means comfy food meals.Ā I have found a couple new favorites that I wanted to share with you.Ā First ā White Chicken Chili.Ā Itās outstanding.Ā Ā Two things about this recipe: it calls for four (yes four!) cans of white northern beans. Thatās a lot of beans. Ā I was ready to change the recipe to three or maybe even two after the first time I did it thinking the beans would take over the entire recipe.Ā Nope.Ā Four cans of beans works amazing.Ā Also, I used plain Greek Yogurt instead of the sour cream and it was awesome.
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Hereās one for your crock pot: Crockpot Cream Cheese Chicken Chili. Ā I had it as a meal in itself one night, and the next I dipped blue corn tortilla chips in it for the Packer game.Ā So easy and so yummy.
Ā My last one is a true discovery of love.Ā Oatmeal in the morning is a great choice, but who has time to watch the microwave to make sure it doesnāt blow up. Ā Or better yet, get some steel cut oats going on the stove top.Ā Not me!Ā (For the record, I donāt have time to do the dishes with that gooey, gross oatmeal residue all over it, either.)Ā So, when I found this website for a whole bunch of overnight oat recipes, I was thrilled.Ā Iāve tried a couple of them, added peanut butter to two of them (holy yum Batman!) and am thoroughly amazed at how easy this is.Ā Eat up!
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A Heart Warming Story for Your Day

My husbandĀ Marc has been traveling for work.Ā As you well know,Ā doing bedtime alone with multiple kiddos is comparable to juggling seven balls, three bowling pins and a chainsaw. Ā It's been funĀ to say the least.Ā But last night, Marc didn't have a work dinner so he was able to Facetime with Everett from his hotel.Ā That gave me time to rock Roman to sleep in his room without Everett coming upstairs every few minutes asking if Roman was sleeping yet ⦠and because he'd hear his brother's voice and would perk back up every time, the answer was alwaysĀ "no",Ā making this process last much longer than usual.Ā
At this point of the night, I'm usually at my wits' end, but I promised you a 'Heart Warming Story.' Ā Here's the 'Heart Warming' part:Ā I was rocking Roman to sleep and I got a text from Marc.Ā It said, 'I think Everett may have fallen asleep.Ā I can't see his face anymore.'Ā I came downstairs to a softly snoring 3 year-old on the floor with his head on a Boppy pillow, propped up perfectly so he could see his dad and listen to him read a Julius Jr. book.Ā The iPad was propped up on the ottoman and Marc was staring at his phone laughing because all he could see was Everett's belly moving up and down ā obviously drifting away into a deep sleep.Ā All the chaos of the last couple days disappeared with one deep breath.Ā Ā I gave my son a kiss and carried him to his bed.Ā (Then I scooped a very well-deserved mouthful of peanut butter.) Ā
Parenting is Tough to Plan

Whoa ā time is flying by! Ā I apologize for turning into quite the slacker with updating my blog. Ā Roman turned one year old and Everett had his first day of Pre-school all in one week. Ā Now that I've had time to chew on this and fully digest it, my brain will hopefully become less foggy. Ā I have to give props to all parents who have successfully sent kids off to school. Ā My husband Marc and I are obviously doing this for the first time. Ā And we're a mess. Ā
The first day, we sent Everett to school in flip flops ā and got an email from the teachers asking us to send him in something more suitable for school and the playground. Ā The second day, we got another email because it was a hot and sticky day and Everett required help pulling up his shorts after using the potty ā so we need to send him in shorts/pants that are nice and stretchy. Ā The third day of school ⦠yes, we got another email. Ā This time is was because Everett had a hard time keeping his hands to himself. Ā (I was oddly overjoyed that it wasn't something we as parents did wrong this time. Ā I'm not proud of that.) ? Ā The last three days of school, we haven't gotten any emails, so I'm hoping we're on an upswing. Ā
There are so many rules and requirements and procedures ⦠so much to remember. Ā And the last thing you want to do is be that parent who never seems to know what they're doing. Ā Funny how we send our kids off to school to learn, yet we as parents seem to learn just as much. Ā We'll have all of it down by the end of the school year.Ā
Dining Room
Are you allowed to eat at your desk in your office? Ā Here at Magic 98, we are. Ā I joked the other day that over the course of my career, I have eaten exactly one million sandwiches in studios while I'm on the air. Ā The true number is probably something less than that, but it's close.
In recent years, it's been a lot of subs. Ā Before that, it was fast-food burgers (back when I still ate those). Ā I recall having Chinese a couple of times, although a meal like that poses a couple of problems. Ā First, anything requiring utensils raises the degree of difficulty because you need to bring utensils. Ā And second, anything hot tends to get cold, because itās the nature of the studio meal to be eaten a bite here and a bite there over a lengthy period of time. Ā There is no radio station on Earth that has never had pizza delivered to it, but pizza is problematical for studio diningāgreasy fingers and studio equipment donāt mix.
Neither do beverages and studio equipment. Ā Coffee was once ubiquitous in radio studiosāno DJ would hit the air without a cup in one hand and headphones in the other. Ā This also meant a risk of beverages being dumped into sensitive equipment. Ā I have never done this myself, although I've heard stories. Ā A beverage accident prompted one station I worked for to ban all beverages from the studios. Ā Memos were sent and signs were hung. Ā I complied, begrudgingly, for one long, miserable, decaffeinated night shiftāonly to discover that members of the stationās highly paid morning team were exempt from the rule. Ā I decided I wasnāt going to be treated any differently than they were, so I ignored the rule from that point on. Ā So did everybody else, and pretty soon the rule was forgotten.
When I was a little baby disc jockey many years ago, smoking was permitted in station buildings, even in the studios, and cigarettes were as ubiquitous as coffee. Ā At one place I worked, the back hallway between the studios and the newsroom was designated as a smoking area. Ā I always wondered how our chain-smoking news director failed to set the building on fire, given the way sheād flick butts into wastepaper baskets full of discarded wire copy.
A radio studio is a place with many faces: itās a stage for performers, a refuge for the maladjusted, a garden of delight for those who love what they do. Ā And sometimes, itās a dining room.
Where Did the Year Go?

The fact that a year has gone by since I got to hold and kiss my sweet Roman for the first time is mind-blowing. Life with two kids under three began with the realization that I needed to cut myself some slack. If you're headed down this path, or right in the middle of it, please for the love of all things good, let yourself off the hook. So what if kids go to bed in a pajama shirt, no bottoms and might not have gotten a bath in three days? On the grand scheme of things, it's okay. Granted, at the present moment when one spills his strawberry blueberry smoothie on himself (and the carpet) and the little one just blew out of his third diaper and subsequent outfit, and you haven't had anything with a substantial amount of protein or even calories (three cups of coffee don't count as sustenance.) in the last two days, then you're right - life seems rather nutso. Wait, life IS nutso.
I'm here to tell you it gets better. You start to get some sleep. You start to get in a rhythm. You start to not want to kill your spouse. (You thought you were the only one?) And what I'm about to say is something you know. I mean you genuinely know and feel in your soul. You just forget and need to be reminded: It's all worth it.
Try to remember the sound of the quiet house, rocking your sweet babe back to sleep, hearing your other little one snoring next door. Remember the gorgeous art project he so proudly brought to you, and the first time your mini-me looked at you and said, 'mama.' Because here I am just a year into it trying to figure out a way to make it all slow down. Not to a hault ... just to a slow-mo video so I can make sure to catch everything and rewind it every once in a while. Happy birthday, Roman! What an honor it is to get to know you, watch you grow and be your mom.
A Helping Hand for Dinner

If you haven't tried Wildtree, you're missing out.Ā I've been a customer for years.Ā Their spices, drinks, meals, marinades, crock pot sauces, cinnamon rolls, mixes ⦠you name it, I've tried it. Ā Everyhting is preservative free and organic.Ā You can pronounce every single thing on the ingredients list.Ā And now I'm lucky because my sister Karin started selling it! Ā
Last weekend we did a freezer meal workshop and this is how it worked: Ā She sends you a grocery list.Ā You prepare the meat and veggies and put them into big ol' Ziploc baggies labeled 1 through 10.Ā Then you get to the workshop and season them with all of the Wildtree stuff, plus add things like fresh lemon juice, red wine and tomato paste depending on the recipe.Ā You put a label on the bags, double bag them and toss them in your freezer.Ā Now you have TEN meals ready to throw on the grill on any given night ā everything from Chipotle Lime shrimp to steak with Bleu cheese butter or Lemon Pepper and Balsamic Chicken.Ā You pay for the Wildtree products you use at the workshop and then get to take them home with you. Ā Having ten meals ready to go after a busy day at work is absolutely priceless.Ā Next month we're going to do a crock pot workshop. Ā After that, a soup workshop.Ā
Thank you Wildtree from every busy mom ⦠everywhere.Ā If you'd like to try some of this fabulous stuff, come to a workshop, or host one at your home. Ā I happen to know someone who can help.Ā Here's my sister's website.Ā
The Family Vacation
When I was growing up, we were took a vacation almost every summer, at least for a few days.
The first vacation I can remember must have been in the late '60s or maybe 1970. We visited Mark Twain's hometown, Hannibal, Missouri, where my mother bought a copy of Tom Sawyer. The sole memory I retain of that trip is of my brother and I lying in our motel bed each night while Mom read a chapter to us. The first trip I can date was in 1971. We went to Detroit to tour the Henry Ford Museum and Greenfield Village, and I can remember wanting to listen to the local radio stations, because at the tender age of 11 was already obsessed with radio. We went to Mackinac Island one year, and another year, we went to the Black Hills of South Dakota. That may have been the year our car broke down on the way home, or maybe not. As I have shared vacation memories with my family over the years, I've found that the dates and the places blend together, and I can no longer keep them all straight.
I do remember that the last family vacation all five of us we took together was in 1977, although I've forgotten where we went. That August, I was a sullen 17-year-old about to enter his senior year in high school, and I did not want to be on the trip one bit, because my girlfriend has just returned from a month in Europe only days before we left. I am guessing that my parents made me go because I had quit my summer job not long before, and they didn't want me hanging around the house at loose ends by myself, particularly if my girlfriend was no longer safely across the Atlantic. So I got dragged along, and one afternoon on the way home, while listening to a Cubs game on the radio, we heard that Elvis Presley had died.
I realized only years later how fortunate we were to take extended family vacations at all. My father was a dairy farmer, with cows that needed to be milked twice a day every day, 365 days a year. It's not easy to find somebody to milk cows for you, since most people who are capable of milking cows, or who want to milk cows, have cows of their own. Lots of dairy-farm families never got to take the sort of trips we took.











